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title: "Order Stats Report"
canonical: "https://docs.rubiconwater.com/space/RptNC/2287435778/Order%20Stats%20Report"
format: markdown
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> Macro (toc)

# Report Description

The Order Stats report shows what method was used to lodge, confirm and reconfirm orders during the reporting period. For each month of the reporting period, it lists the numbers and proportions of orders lodged, confirmed and reconfirmed.

Use the Order Stats report to see how customers are lodging and managing orders and to detect any changes to order handling. For example, use the report after rolling out web ordering to see if customers are switching from IVR to web ordering.

# Report Parameters and Options

| **Parameter** | **Description** |
| --- | --- |
| Operational Area | Select an operational area, or tick the check box to the right of the field to run the report for all operational areas. |
| Date Lodged From/To | Lodgment date range of orders to include in the report |

# Report Output

## Entry Method

| **Field** | **Description** |
| --- | --- |
| Date Lodged | Date the order was lodged in one month blocks |
| Manual / Manual % | Number and percentage of orders lodged manually |
| Web / Web % | Number and percentage of orders lodged via a web portal |
| IVR /IVR % | Number and percentage of orders lodged using IVR |
| Mobile / Mobile % | Number and percentage of orders lodged via a mobile app |
| SiteConnect / SiteConnect % | Number and percentage of orders lodged via SiteConnect |
| NetworkConnect / NetworkConnect % | Number and percentage of orders lodged via NetworkConnect |
| CustomerConnect / CustomerConnect % | Number and percentage of orders lodged via CustomerConnect |
| Total | Total number and percentage of orders lodged in the month |

## Confirmation Method

| **Field** | **Description** |
| --- | --- |
| Date Confirmed | Date the order was confirmed or reconfirmed in one month blocks |
| Manual / Manual % | Number and percentage of orders confirmed manually |
| Plan / Plan % | Number and percentage of orders confirmed by finalizing a plan |
| Manual reconfirmation / % | Number and percentage of orders re-confirmed manually |
| Total | Total number and percentage of orders confirmed and reconfirmed in the month |

# Related Reports

<u>[Order Details Report](https://rubiconwater.atlassian.net/wiki/spaces/RptNC/pages/1986921030)</u>

The Order Details report lists information about the orders within the selected area or group.

<u>[Customer Comms Registrations Report](https://rubiconwater.atlassian.net/wiki/spaces/RptNC/pages/1986953649)</u>

The Customer Comms Registrations report shows what communication types and delivery methods customers are registered to receive.

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