---
title: "Rubicon Support Center User Guide"
canonical: "https://docs.rubiconwater.com/space/RSCUG/2007662786/Rubicon%20Support%20Center%20User%20Guide"
format: markdown
---
> ℹ️ The Rubicon Support Center is where you can lodge support, service, and UAT support requests.
> ℹ️ 
> ℹ️ **For FarmConnect Support see** [https://rubiconwater.atlassian.net/wiki/spaces/FCCS](https://rubiconwater.atlassian.net/wiki/spaces/FCCS).

> ℹ️ **What to do in an emergency**
> ℹ️ 
> ℹ️ In an emergency you should still [lodge a request](https://rubiconwater.atlassian.net/wiki/spaces/RSCUG/pages/2007531713) online but, if the emergency occurs after normal support hours, you should **ALSO** contact customer support by phone (on the after-hours number) to make sure they are notified promptly.

# Quick Start

> ℹ️ The Rubicon Support Center has moved to [https://rubiconwater.atlassian.net/servicedesk/customer/portal/1](https://rubiconwater.atlassian.net/servicedesk/customer/portal/1). Use this guide to access the new Support Center and to lodge and manage requests.

- [Log into](https://rubiconwater.atlassian.net/wiki/spaces/RSCUG/pages/2007531639) the [https://rubiconwater.atlassian.net/servicedesk/customer/portal/1](https://rubiconwater.atlassian.net/servicedesk/customer/portal/1) center using an Atlassian account.
- Check the list of [https://rubiconwater.atlassian.net/wiki/spaces/RSCUG/pages/2007531668](https://rubiconwater.atlassian.net/wiki/spaces/RSCUG/pages/2007531668) for guidance about what type of request to lodge.
- [Lodge a request](https://rubiconwater.atlassian.net/wiki/spaces/RSCUG/pages/2007531713).
- [View and manage](https://rubiconwater.atlassian.net/wiki/spaces/RSCUG/pages/2007531748) your requests and add details if necessary.
- [Approve](https://rubiconwater.atlassian.net/wiki/spaces/RSCUG/pages/2007531787) any completed requests.