---
title: "Lodging a Request"
canonical: "https://docs.rubiconwater.com/space/RSCUG/2007531713/Lodging%20a%20Request"
format: markdown
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> Macro (toc)
> ℹ️ **What to do in an Emergency**
> ℹ️
> ℹ️ In an emergency you should still lodge a request online but, if the emergency occurs after normal support hours, you should **ALSO** contact customer support by phone (on the after-hours number) to make sure they are notified promptly.
# Lodge the Request
**Step 1**
To start lodging a request, log in to the Rubicon Support Center and choose the type of request that you want to lodge. You’ll be taken to the option screen for that request type.
> ℹ️ **Note**
> ℹ️
> ℹ️ See [https://rubiconwater.atlassian.net/wiki/spaces/RSCUG/pages/2007531668](https://rubiconwater.atlassian.net/wiki/spaces/RSCUG/pages/2007531668) for details of each request type and their subtypes. You can also change the type and subtype from the drop down options on the request form.
**Step 2**
If appropriate, choose the request sub-type.
**Step 3**
Fill in the form with any details requested. The details requested will depend on the type of request (see [Request Fields](https://rubiconwater.atlassian.net/wiki/spaces/RSCUG/pages/2007531713/Lodging+a+Request#Request-Fields) for a list of fields you may need to complete). Any field with a red asterisk is a required field. You will not be able to lodge the request until any required fields have been completed.
**Step 4**
When you have completed the form, click **Send** to lodge the request.
> ℹ️ **Note**
> ℹ️
> ℹ️ If you have not completed all the required fields you will be prompted to do so before continuing.
The form will be processed, and you will be notified when the request has been successfully lodged.
# What Happens Next?
When the request has been processed you will receive an email notification with the request details. See [https://rubiconwater.atlassian.net/wiki/spaces/RSCUG/pages/2007531689](https://rubiconwater.atlassian.net/wiki/spaces/RSCUG/pages/2007531689) for details of what happens next.
# Request Fields
These are fields that you may find on your request form. The fields used depend on the type of request.
| **Field** | **Description** |
| --- | --- |
| Contact us about | Choose from a list of request groups. This defaults to the option you chose when you first opened the request form. |
| What can we help you with? | Choose from a list of request subgroups or categories. This defaults to the option you chose when you first opened the request form. |
| Summary | Provide a brief summary of the request. This should be no more than a sentence or two, you can go into more detail in the description field. |
| Priority | Specify how urgent the request is. It defaults to *Low* priority. The priority is important because it determines how quickly Rubicon support will respond and will also determine how and if the request is billed. The exact relationship between the charge and the priority will depend on the details of your support contract. |
| Description | Provide a full description of the request. |
| Components | Use the drop-down list to pick the Rubicon system or product that the request relates to. The components you have chosen are listed in this field.
- To remove a component click the **x** button beside the component.
- To add another component pick another item from the list. |
| Site Name | If the request relates to a specific site, enter the site name here. |
| Model Number | Enter the model number of the Rubicon equipment that the request relates to. |
| Serial Number | Enter the serial number of the Rubicon equipment that the request relates to. |
| Purchase Order | If the request involves purchasing items, you can enter a purchase order number. |
| Quotation Number | If the request is in response to a quotation from Rubicon, enter the quotation number. |
| Price | If the request is in response to a quotation from Rubicon enter the price quoted. |
| List of parts required | (For purchase of parts) Enter the part numbers and quantities of the parts you want to purchase. |
| Business days to completion | Enter the maximum number of business days that can elapse between receipt of the purchase order and completion of the work. |
| Attachment | Add files such as documents and images to your request by attaching them to this field. Use the browse options or just drag and drop the files in this field. |
| User Persona | (For software feature requests) Select the type of user who will make the most use of this feature. This is to add context to your description of the feature in the Description field. You can only pick one persona. |
| Fix Versions | (For software feature requests) Select the NeuroFlo software release in which you would like the feature to appear. |
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