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title: "How to Access the Rubicon Customer Support Center"
canonical: "https://docs.rubiconwater.com/space/RSCUG/2007531639/How%20to%20Access%20the%20Rubicon%20Customer%20Support%20Center"
format: markdown
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> Macro (toc)

# Prerequisites

Before you can log into the Rubicon Customer Support Center you need the following:

- **You must be registered as a Rubicon Customer Support Center user**. Please contact your Rubicon customer representative to ask to be registered as a support center user. You’ll receive an email inviting you to log into the support center when your registration has been processed.

> ℹ️ **Note**
> ℹ️ 
> ℹ️ If you have already used the old customer support system, you’ll automatically be registered as a Rubicon Customer Support Center user.

- **You must have an Atlassian account**. Any account will do, including a free account, as long as the email address for the account is the same as the address registered in the Rubicon Customer Support Center .

> ℹ️ **Note**
> ℹ️ 
> ℹ️ You can log in via an existing Atlassian account. If you don’t already have an account, you’ll be prompted to create a free account when you first log into the Rubicon Customer Support Center . 
> ℹ️ 
> ℹ️ See [https://www.atlassian.com/legal/cloud-terms-of-service](https://www.atlassian.com/legal/cloud-terms-of-service) for Atlassian’s account terms of service.

# Logging In to the Rubicon Customer Support Center

Log in using your Atlassian account details. 

- If you are a new support user, you will receive an email invitation to log into the [https://rubiconwater.atlassian.net/servicedesk/customer/portal/1](https://rubiconwater.atlassian.net/servicedesk/customer/portal/1)centre .
- If you are a legacy user, you do not need to wait for an email invitation. You can go to the [https://rubiconwater.atlassian.net/servicedesk/customer/portal/1](https://rubiconwater.atlassian.net/servicedesk/customer/portal/1) center and log in with an Atlassian account or create an account to log in with. If you have trouble logging in, please contact your Rubicon customer representative.

> ℹ️ **Note**
> ℹ️ 
> ℹ️ If you don’t have an Atlassian account, follow the prompts to create a free account then return to the Rubicon Customer Support Center and log in using your account details. Make sure that the email address for the Atlassian account matches the address registered in the Rubicon support system.

## What to do if you have forgotten your password

You must log in to the Rubicon Customer Support Center using your Atlassian account. If you have forgotten your Atlassian account password, click the **Can’t log in?** link on the log in screen. Atlassian will prompt you to enter your account email address and will send you a link to reset your Atlassian password.

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