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title: "The Rubicon Support Center"
canonical: "https://docs.rubiconwater.com/space/RSCUG/2007531601/The%20Rubicon%20Support%20Center"
format: markdown
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> ℹ️ **What to do in an emergency**
> ℹ️ 
> ℹ️ In an emergency you should still [lodge a request](https://rubiconwater.atlassian.net/wiki/spaces/RSCUG/pages/2007531713) online but, if the emergency occurs after normal support hours, you should **ALSO** contact customer support by phone (on the after-hours number) to make sure they are notified promptly.

# What is the Rubicon Support Center?

If a customer has a Support and Maintenance Agreement with Rubicon Water, they can request assistance from our support staff. To do this, they must lodge a request using our Customer Support System. The Customer Support System allows us to assign, track, and resolve customer support, service, and UAT requests.

> ℹ️ **The Customer Support System has moved**
> ℹ️ 
> ℹ️ The Rubicon Customer Support System is now part of the Rubicon Help Center. You can use the Help Center to:
> ℹ️ 
> ℹ️ - Lodge support, service, and return requests
> ℹ️ - Access help and documentation for Rubicon products.
> ℹ️ 
> ℹ️ See [https://rubiconwater.atlassian.net/wiki/spaces/RSCUG/pages/2007531639](https://rubiconwater.atlassian.net/wiki/spaces/RSCUG/pages/2007531639) to get started using the Support Center.

# Rubicon Support Center screen

When you log in to the Support Center you will see this screen.

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