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title: "Messages for Planners"
canonical: "https://docs.rubiconwater.com/space/NWNC/2000978591/Messages%20for%20Planners"
format: markdown
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> Macro (toc)

If a customer sends a message to a planner, or adds a message to an order in a planning area, the message is sent to either:

- The planner who is currently logged in to the planning area/group.
- The designated after-hours contact for the planning area/group if no planner is currently logged in to that group.

Use the [https://rubiconwater.atlassian.net/wiki/spaces/PNC/pages/2018607391](https://rubiconwater.atlassian.net/wiki/spaces/PNC/pages/2018607391) to manage the planner contact details.

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