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title: "Finding Messages"
canonical: "https://docs.rubiconwater.com/space/MSGNC/2008645750/Finding%20Messages"
format: markdown
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> Macro (toc)

Use the Messages search tool to filter the message list or to find specific messages. You can also use the search tool to retrieve acknowledged messages which are not displayed in the default message list.

**Step 1**

In the Messages module, click **Search for Messages** to open the Find Messages tool.

**Step 2**

Enter your search criteria from the following option:

*Party Options*

| **Option** | **Description** |
| --- | --- |
| Source/Destination | Search either by sender (source) or recipient (destination) of the message |
| All | Search for messages to or from all parties |
| Party | Search for messages to or from a specific party. Use the |
| Role | Search for messages to or from parties with a specific role. For example, search for all messages to Planners. |

*Message Class Options*

| **Option** | **Description** |
| --- | --- |
| All | Search for all message types |
| Select | Search for a specific type of message. The options available depend on your system configuration but may include:<br>- **Call Transfer** - messages that are generated when calls are transferred from the IVR system.
- **Object** - messages attached to an object
- **Order** - messages attached to an order
- **Party** - messages attached to a party
- **SCADA Tag** - messages attached to a SCADA tag<br>There are also classes of message that related to audited events including, for example, cancelled orders or meter readings entered by a customer. |

*Date Options*

| **Option** | **Description** |
| --- | --- |
| After/Before | Search for messages before or after a specified date. |

*Message Detail Options*

| **Option** | **Description** |
| --- | --- |
| Type | Search for all messages, text messages or voice messages |
| Acknowledgement | Search for all messages, only acknowledged messages or only unacknowledged messages. |
| Expiry | Search for all messages, only expired messages or only unexpired messages |

**Step 3**

Click **Find** to run the search. Your search results will appear on the **Search Results** tab.

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