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title: "Receiving a Transferred Call"
canonical: "https://docs.rubiconwater.com/space/CFGNC/2002190337/Receiving%20a%20Transferred%20Call"
format: markdown
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> Macro (toc)

If you are using IVR, and you are logged in as a planner you may receive calls from customers when they choose this option from the IVR call system.

When a call is transferred, a pop-up dialog is displayed so you can see who is calling:

When you have completed the call, you must select a reason in the **Reason** field and click **Save** to save the call record. Calls listed with a reason in the IRV Calls module are those that were transferred to a planner.

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